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Business Services:
A
Logical Approach to Pro-active Technical
Support
Computer Masters offer the very best in
business class technical support,
outsourcing, and consultation. The
founder of Computer Masters has worked
in the highest levels of the technical
support industry directly with technical
support executives from Microsoft, IBM,
HP, Novell, Sun Microsystems, and the
list goes on. While working with these
companies in both high and mid-level
capacities, he learned the methods and
problems even the industry giants
encounter when supporting their
customers, whether it be for a single
user or a government wide outage. It is
this unique understanding and
interaction with the OEM's that the
founder saw the light in supporting
businesses well. A seamless,
time-saving, worry-free support
structure with very little issue to the
customer in terms of outage and
overhead.
It has been proven, customers spend more
time in the hold queue's of support
calls than they do in applying the
actual solution. Computer Masters has
the highest support levels (SLA's) of
access to vendors that make up the
technology industry. In the event a
technician encounters an issue on your
systems that they cannot resolve, we do
not take your time by ignorantly
searching for a solution, we contact the
manufacturer directly and obtain the
answers to resolve the problem
immediately, 24x7x365. All business
systems to us are considered mission
critical because we understand the need
for uptime on your critical systems.
With strict guidelines, issue tracking
abilities, and the utmost in
professionalism. Computer Masters can
show your business how to maximize your
ROI, increase overall efficiency whether
it be email systems, setup, business
application processes, or file storage,
you name the game and Computer Masters
will answer the call.
Our goal is to arrive quietly at your
facility, quickly assess and react
accordingly to the issue or project. We
then report the findings directly to you
or the designated contact, and provide a
solution that will not only fix
problems, but prepare your business for
the future. From one desktop system to
hundreds, count on Computer Masters.
Computer Masters... Masters of
Information Technology |
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© 2008 Computer Masters,
LLC
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